Key Responsibilities

• Support technical and architectural design for Salesforce
• Participate in business readiness, change management, and internal user communication
• Provide administrative support and guidance to internal teams and external agencies (e.g., fare filing, rewards setup, corporate account management)
• Conduct performance analysis and prepare business reports to identify sales and customer experience opportunities
• Support supplementary and ad-hoc sales development projects and studies
• Collaborate with stakeholders to ensure timely rollout of developed tools
• Ensure all tools function smoothly with accurate and timely data uploads
• Support and manage UAT testing during project or enhancement rollouts for Salesforce
• Drive adoption and usage of tools and training; identify areas for business improvement

Requirements

• Proven experience in project management; agile project management is a plus
• Track record of working with IT teams on online product development and delivery
• Strong communication and presentation skills
• High attention to detail
• Previous experience with CRM systems (Salesforce preferred)
• Self-motivated with ability to work both independently and in teams
• Capable of working under pressure and meeting tight deadlines
• Fluent in written and spoken English; Cantonese/Mandarin proficiency is an advantage
• University degree holder in a relevant discipline, with minimum 3 years' working experience
• Willingness to travel